ONE NETWORK · PARENTAL MONITORING
Request Screen Time account deletion
For Parental Monitoring Screen Timing Control / Parental Screen Time Control, operated by One Network Solutions Limited.
You can request deletion without the app
Email apps@onenetwork.solutions from the email used by your One Network parent account. Use the subject Delete my Screen Time account. State that you want Screen Time-only deletion and include your account email. Do not include your password, parent PIN or card details.
Email deletion requestWe will verify account ownership and the requested scope before processing. You do not need to reinstall the app to submit this request.
What is removed
The whole Screen Time family’s child profiles/photos, device links, usage, rules/schedules, safety records and approvals, messages, requests, alerts, parent PIN, pairing codes and AI chat history. Closing this product account requires an explicit new profile start before using Screen Time again.
What is kept
The universal One Network login and other apps remain available. Subscriptions are not automatically cancelled. Necessary billing/accounting records and minimal identity links, monthly quota and security/deletion/revocation/suppression records are retained. Please specify separately if you want help with a subscription or the wider One Network account.
Updated child devices clear pairing after server revocation is received; offline/older phones and local/provider/system copies have limitations described in the privacy policy.
Delete Screen Time data and keep your profile
In the parent app, open Settings → Privacy & Screen Time data → Delete Screen Time data. The family owner confirms the account password and the deletion phrase. This removes the Screen Time family records listed above while leaving the Screen Time profile available to set up again. Your universal One Network login, other apps and subscriptions remain unchanged.
If you cannot use the app, email apps@onenetwork.solutions from your parent account email with the subject Delete my Screen Time data. State that you want to keep the Screen Time profile. We verify your authority before processing. Do not send passwords, PINs or card details.
Billing and accounting records, minimal account links, monthly quota and security/deletion/revocation records are retained. Offline device copies, Android usage history and provider backups or logs have the limits explained in the privacy policy.
From the installed parent app
Open Settings → Delete Screen Time account. Review the scope, confirm your password and type the confirmation phrase. Only the family owner may close the whole Screen Time family account.